For the people who were chosen
You were given a card.
It means someone trusted you with the things their family will need one day. Here is what the card does, and how an envelope opens when the time comes.
I have a release email
The email says the envelope is ready for you. Use its button, or paste its link here.
How it works for you
Step 1: Keep the card
It is half of the key. Store it with your own papers.
Step 2: Wait for the email
After a confirmed passing and a waiting period, we send you a link.
Step 3: Link plus card
Enter the code from the card. The envelope opens in your browser.
Questions
- What is the card?
Someone who uses SuddenGone keeps a sealed envelope: a private record of their accounts, sign-ins, documents and wishes for the people they trust. They chose you as one of those people, and the card is your half of the key.
Keep it somewhere safe, with your own important papers. Do not photograph it or share the code. The card opens nothing on its own, and nothing at all while the person is alive.
- When does the envelope open?
Only after the person's death has been reported, the report has been reviewed, and a waiting period has passed. Then we send you an email with a link. That link and the code on your card open the envelope together, in your browser. You never need the person's phone, their email or any password of theirs.
If they asked someone to go first and tidy up private things, the other envelopes open a few days later, or as soon as that person says they have finished.
- The person has died. What do I do?
When you were named, we sent you an email with the subject line that starts with their name and says they named you in their SuddenGone. The button in that email goes to your private page, where you can report the passing and upload the death certificate.
If the funeral home introduced the family to SuddenGone, they can report it for you. If you cannot find the email, go to the Someone has died page, type your own email address and we will send your link again. You can also write to support@suddengone.com.
- I have the email but I lost my card.
Look first in your texts and email: the card may have been sent to you there the day it was made. If the person set a backup question for you, the page that opens from your link will offer it, and the right answer opens the envelope without the card.
If there is no card and no question, we cannot open the envelope and we cannot make a replacement, because we never had the code. If another person was also named, they can still open theirs.
- Does it cost anything?
No. Receiving and opening an envelope is free, and it stays open to you for at least a year.
Before you report a passing or open an envelope, please read the short terms for recipients. If someone you love has just died, our 30-day checklist may help in the meantime.